The Sandbox WorkSpaces Business Center (LLC) ("The Sandbox", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an enquiry, request information, book a workspace, communicate with us, or use our business center services.

This Privacy Policy should be read together with our Terms and Conditions and any other applicable agreements.

1. Information We Collect

Depending on how you interact with The Sandbox, we may collect information including:

Information You Provide Directly

When you submit an enquiry, request a quotation, schedule a tour, or contact us, we may collect:

  • Full name;
  • Company name;
  • Email address;
  • Telephone number;
  • Business activity;
  • Workspace or office requirements;
  • Preferred move-in date;
  • Additional requirements or information provided by you; and
  • Other information necessary to respond to your request or provide the requested service.

Information Related to Workspace Services

If you become a customer, we may collect additional information necessary to manage the relevant service or contractual relationship, including:

  • Company and business information;
  • Identification or verification information where required;
  • Booking and agreement information;
  • Payment and billing information;
  • Access and security information;
  • Communications with our team; and
  • Information relating to your use of our facilities.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Date and time of access;
  • Pages visited;
  • Referring website or source;
  • General website usage information; and
  • Technical information required for website security and administration.

This information may be used in aggregated or statistical form to understand website usage and improve our website and services.

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries;
  • Provide requested information;
  • Arrange office or workspace tours;
  • Provide quotations;
  • Process bookings;
  • Manage workspace agreements;
  • Provide customer support;
  • Process payments;
  • Manage access to our facilities;
  • Maintain building and workspace security;
  • Communicate with customers regarding their services;
  • Improve our website and services;
  • Maintain business and administrative records;
  • Prevent fraud, misuse, or unauthorized access;
  • Meet legal and regulatory obligations; and
  • Protect our rights, property, customers, employees, and business operations.

We will process personal information only for legitimate and lawful purposes and in accordance with applicable UAE data-protection requirements.

4. Enquiry Forms

When you submit an enquiry through our website, the information provided will be used primarily to respond to your enquiry and provide the requested workspace or business center information.

For example, if you provide your:

  • Name;
  • Company name;
  • Phone number;
  • Email address;
  • Business activity;
  • Space requirement; or
  • Preferred move-in date,

we may use that information to contact you regarding your enquiry, availability, workspace options, quotations, tours, or related services.

5. Communications and Marketing

Where permitted by applicable law, we may use contact information to send information relating to our services, workspace availability, business center updates, promotions, events, or other relevant communications.

Where consent is required, we will seek appropriate consent before sending marketing communications.

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe mechanism.

Stopping marketing communications will not necessarily stop essential communications relating to an existing booking, agreement, payment, security matter, or other service relationship.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality;
  • Improve website performance;
  • Understand how visitors use our website;
  • Remember certain preferences;
  • Improve user experience; and
  • Support website security and administration.

Depending on the cookies or technologies used, you may be able to control certain cookie preferences through your browser or available website settings.

Disabling certain cookies may affect some website functionality.

7. Third-Party Service Providers

We may use trusted third-party service providers to support our website and business operations.

These may include providers supporting:

  • Website hosting;
  • Website analytics;
  • Email communication;
  • Payment processing;
  • IT and cybersecurity;
  • Cloud storage;
  • Customer relationship management;
  • Website forms; and
  • Other operational services.

Where third parties process personal information on our behalf, we seek to use reasonable measures to ensure that information is handled appropriately and in accordance with applicable legal requirements.

8. Disclosure of Personal Information

We do not sell personal information as a business practice.

We may disclose personal information where reasonably necessary to:

  • Provide requested services;
  • Process payments;
  • Operate and secure our business center;
  • Provide IT or technical services;
  • Comply with applicable laws;
  • Respond to lawful requests from government authorities;
  • Protect our legal rights;
  • Prevent fraud or unlawful activity; or
  • Complete a business transaction where legally permitted.

Where disclosure to a third party is necessary to provide a requested service, we will take reasonable steps to ensure that the information disclosed is relevant to that purpose.

9. Business Partners and Group Companies

The Sandbox may operate within a wider group of companies or work with professional service providers and business partners.

Where personal information is shared with a group company, service provider, or partner, such sharing will be undertaken only where reasonably necessary for a legitimate business purpose, requested service, contractual requirement, or other lawful purpose.

We will not share personal information for unrelated purposes merely because it has been provided to us.

10. International Data Transfers

Some technology, hosting, cloud, payment, or other service providers may process information from locations outside the United Arab Emirates.

Where personal information is transferred or processed outside the UAE, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable UAE data-protection requirements.

11. Data Security

The Sandbox takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Customers and website users are also responsible for protecting their own passwords, devices, accounts, access credentials, and confidential information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing requested services;
  • Maintaining customer and business records;
  • Meeting contractual obligations;
  • Resolving disputes;
  • Complying with legal or regulatory obligations;
  • Protecting our legal rights; and
  • Maintaining appropriate financial and administrative records.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

13. Your Data Protection Rights

Subject to applicable UAE law and any relevant legal limitations, individuals may have rights relating to their personal information, including the right to:

  • Request access to personal information held about them;
  • Request correction of inaccurate or incomplete information;
  • Request restriction or cessation of certain processing;
  • Object to certain forms of processing where legally applicable;
  • Request deletion where legally applicable; and
  • Exercise other rights provided under applicable data-protection legislation.

Requests will be assessed in accordance with applicable law.

14. Accuracy of Personal Information

We rely on customers and website users to provide accurate and up-to-date information.

If your personal information changes or you believe that information we hold about you is inaccurate, please contact us so that we can review and, where appropriate, update the information.

15. Children's Privacy

Our website and services are intended primarily for businesses, entrepreneurs, professionals, and other adult users.

We do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information has been submitted by a child in circumstances where such collection is not appropriate, we may take reasonable steps to delete the information.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

These third-party websites operate independently from The Sandbox and may have their own privacy policies.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing them with personal information.

17. Payment Information

Where online or other electronic payments are accepted, payment transactions may be processed through third-party payment providers.

The Sandbox may receive transaction-related information necessary to confirm and administer the payment, but payment-card information may be processed directly by the relevant payment service provider.

Customers should review the applicable payment provider's privacy and security practices where relevant.

18. Website Security and Monitoring

For security, fraud prevention, operational, and administrative purposes, we may monitor website activity and technical information.

We may use security logs and related information to identify unauthorized access, malicious activity, system abuse, or other threats.

Such information may be disclosed to relevant authorities or service providers where required or reasonably necessary.

19. Data Breaches and Security Incidents

Where a personal-data incident occurs, The Sandbox will take reasonable steps to investigate, contain, mitigate, and address the incident in accordance with applicable law and regulatory requirements.

Where notification is legally required, we will make the required notification to the relevant authority and/or affected individuals within the applicable legal framework.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services;
  • Website functionality;
  • Technology;
  • Legal or regulatory requirements; or
  • Our data-processing practices.

The updated version will be published on this website with the relevant "Last Updated" date.

We encourage users to review this Privacy Policy periodically.

21. Governing Law

This Privacy Policy shall be governed by the applicable laws of the United Arab Emirates.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in the United Arab Emirates, subject to any mandatory jurisdictional or dispute-resolution requirements applicable to the matter.

22. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise an applicable data-protection right, or have concerns regarding the handling of your personal information, please contact us.

Our Details

The Sandbox Workspaces Business Center (LLC)